Employment Opportunities

The Company

Help with a Smile is a fast-growing technology services company that provides outsourced IT solutions for small to mid-sized business, primarily in New York City. Emphasis is on providing an outstanding customer service experience for our clients.

Help with a Smile's management staff places a strong emphasis on creating a positive work environment and challenging employees to hone their skills and tackle brand new problems on a daily basis. Working at Help with a Smile offers and excellent opportunity to be a part of a rare breed of IT company, and a successful early-stage business.

Available Positions

We're currently hiring for the following position:

Help Desk Support Technician

Apply for this position

Help with a Smile is seeking a help desk support technician to join our team on a part-time basis, starting immediately. This is an entry-level position suitable for a technician with some prior experience working in an IT support environment, and carries the potential for future full time employment with our company.

Responsibilities

• Work one-on-one with our clients to help them make smart technology decisions and resolve their wide variety of PC and Mac problems.
• Man the "front-lines" of our help desk and effectively triage, resolve, and escalate incidents in a timely manner.
• Assist senior technicians in network design, server installs and upgrades, migrations and other large scale client projects.
• Contribute to building a positive work environment and an excellent customer service experience for our clients.

The Requirements

• Outstanding customer service and interpersonal communication skills.
• Excellent troubleshooting methodology.
• Ability to effectively prioritize tasks and manage a request queue in a fast-paced environment.
• Proficiency in troubleshooting a variety of issues on both Windows and Mac workstations.
• An understanding of core networking concepts such as IPv4, DNS, DHCP, Firewalls, Wifi, VPN.
• A schedule that permits working at least 2 full business days (9-5 Mon-Fri) each week in our Manhattan office.