Proactive Server and Network Care

For today’s businesses, technology is critical to success, but the abundance of networked devices and the complexity of IT systems, both in-house and cloud-based, may unknowingly expose your network to outages, productivity and eventual revenue loss. To maintain a fully functioning, secure, reliable, and efficient server, you need to put a network maintenance and monitoring program in place.

Help with a Smile’s Proactive Network Care is a fixed-fee network monitoring and maintenance service that complements our Help Desk Services. Proactive Network Care ensures that your servers and network environment are optimized and configured to best address your operational needs. We proactively monitor your entire IT ecosystem, inspect your network for indications of trouble and fix any flaws before they become a major disruption to your daily operations. We will also update your critical systems with the latest service packs and security patches to help keep your business safe from cyber attacks that are increasingly aimed at small and mid-sized companies.

Organizations with the Proactive Network Care service enjoy peace of mind knowing that their digital assets are secure and that employees can focus on their core business operations. Our Proactive Network Care service includes:

Monitoring Services

We will monitor your IT system to ensure the overall health of your network. If even the smallest issues arise, we can restore your back-end systems to optimal working order so that small issues don’t become big problems and result in costly outages.

Maintenance Regimen

Our maintenance regimen ensures that your server and network are optimized. Help with a Smile performs updates to your operating system, including security patches, disk cleanup and reboots of your system to keep your IT environment safe, healthy and functioning at optimal speeds.

Fixed-Fee Incident Resolution and Change Management

We will resolve issues that we find as well as make sure that your network is configured properly for your needs. Our fixed-fee options help you streamline costs while maintaining the integrity of your critical business operations.

Personalized and Cost Effective Network Support

We offer three levels of Proactive Network Care to address the needs of small and mid-sized businesses. Our commitment to flexibility and customer satisfaction means that customers can select a program that fits their requirements, whether it be lower monthly costs or predictable and balanced spending.

Contact us to learn more about a Proactive Network Care Solution that fits your business needs.